Order & Pay

Delivery Time

At our online store, we strive to deliver your order to you as quickly as possible. If you place your order for the product(s) on weekdays before 12:00 PM and they are in stock, your order will be processed the same day. This way, you can expect to receive your order the next day!*

*However, please note that the delivery time may vary depending on any additional busyness at the carrier. While we do our best to ship your order as quickly as possible, there may be delays in some cases.

Please note: During holidays, the delivery time may also be affected. Orders placed on holidays may be delivered (a) day(s) later.

For orders placed just before or during the Christmas holidays (from Friday, December 22, 2023, at 5:00 PM), they will be shipped on Wednesday, December 27. Orders placed from December 29, 2023, at 5:00 PM due to the New Year's transition will be shipped on Tuesday, January 2, 2024.

We strive to keep you informed about the status of your order as best as possible. Once your order has been shipped, you will receive a shipping confirmation with a tracking number so that you can track your package during the shipping process.

Product Information and Stock Status

At our webshop, we strive to display the delivery time of our products as accurately as possible. We do our best to keep our website up-to-date regarding the stock status. However, in some cases, a product may have a longer delivery time than initially stated on our website, or the delivery time may be temporarily unknown. If you want to be certain whether a product is in stock, feel free to contact us!

It may happen that certain products are not in stock in our own warehouse but are tracked by our manufacturer. As a result, the delivery date may be 4 to 15 business days longer than indicated on the respective product page. We will ship your order as soon as all the products are available with us. However, if you want to receive a product earlier, please let us know. We will do our utmost to accommodate you!

Unfortunately, some products may be temporarily unavailable at the manufacturer. When we are aware of an availability date, we will mention it on our website. The product will be available again from that date onwards. If you choose to order this product, we will keep it on backorder for you and ship it as soon as it becomes possible again.

We strive to serve you to the best of our abilities and will communicate any delays or unavailability with you as quickly as possible. If you have any questions about the delivery time of a specific product, please do not hesitate to contact us. We are here to assist you!

Shipping Costs

Below you will find an overview of the shipping costs for standard shipping within and outside the European Union (EU). Please note that standard shipping applies to packages with a maximum weight of 19 kg. For packages weighing over 19 kg, we apply an additional fee based on the country and the carrier.

*Please note that an additional surcharge may apply for deliveries to islands or remote areas, on top of the standard shipping costs.

**For deliveries outside the EU, the buyer is responsible for any import fees, taxes, and customs duties.

If you have any questions about shipping costs to specific countries or if you would like more information, please feel free to contact us. We will be happy to assist you.

Payment Methods

In our webshop, we offer a wide range of payment options to make your shopping experience as easy and secure as possible. Below you will find an overview of the available payment methods:

iDEAL:

With iDEAL, you can securely and directly pay through your trusted online banking environment. This popular payment method is available for customers in the Netherlands.

Visa and Mastercard:

We accept payments with both Visa and Mastercard. With these internationally recognized credit cards, you can make your purchases quickly and easily.

Sofort Banking:

Sofort Banking offers direct bank transfers for customers in Germany, Austria, Switzerland, and several other European countries. You can securely and quickly pay through your online bank account.

Maestro:

Maestro is a popular payment method for customers with a Maestro debit card. With this method, you can easily and safely pay online.

Bancontact:

Customers in Belgium can use Bancontact, a secure and trusted payment method that allows payments to be made directly from their bank account.

Giropay:

Giropay is a popular payment method in Germany that allows customers to make online payments through their bank account. It is fast, secure, and easy to use.

In addition, we also offer the following payment methods:

PayPal:

With PayPal, you can pay using your PayPal balance, linked bank account, or credit card. It is a secure and reliable way to make online payments.

Bank transfer:

If you prefer a traditional bank transfer, we also offer this option. You will receive the payment details and can manually transfer the amount to our account.

We strive to make your payment smooth and secure, regardless of the payment method you choose. If you have any questions or issues regarding the payment methods, please feel free to contact our customer service.

Prices

In our webshop, you will find prices that include VAT but exclude shipping costs. We strive to maintain clear and fair prices for all our products.

We would like to inform you that obvious errors or mistakes in our price offers do not bind us as a business. An obvious error occurs when it should have been clear to a consumer that the price is (significantly) too low for the respective product. It should have been evident to the average consumer that it was a mistake. Even if this was not immediately clear, the significant price difference should at least raise doubts. According to the law, consumers are expected to conduct further investigation when they have doubts about the accuracy of the price, such as by contacting our customer service.

Our goal is to display correct prices and correct any mistakes as soon as possible. If you have any questions or doubts about the price, please do not hesitate to contact us. Our team is ready to assist you and clarify any uncertainties.

For detailed information about shipping, delivery times, payments, warranties, and more, we invite you to download our terms and conditions of sale. These terms contain all the detailed information you need.

By consulting our terms and conditions, you will have a complete overview of the procedures and rules that apply to your purchase. It is important to be aware of these conditions so that you can shop with confidence in our webshop.

To obtain the terms and conditions of the sale, you can download them via the provided link. If you have any questions after reading the terms, please feel free to contact us. Our team is ready to assist you further and clarify any uncertainties.